Help with yallaGoal — signing in, booking a pitch, running your game, deleting your account, and how to reach a person when something is wrong.
1. Contacting us
Write to contact@mla3b.net in Arabic, Hebrew or English — all three reach the same people.
So that the first reply is a useful one, tell us:
- What you were trying to do, and what happened instead;
- The screen you were on, and the venue, group or game it concerns;
- The app version — open the menu and read the line at the bottom marked Version;
- Your phone and its operating system.
Never send us your one-time sign-in code, and never give it to anyone who asks for it. We will never ask.
2. Signing in and verification codes
You sign in with your mobile number. We send a one-time code by SMS — there is no password to forget.
If the code does not arrive, check the number you entered including its country code, give it a minute, then ask for a new one. Some carriers file automated messages away, so check your phone's blocked or spam messages too.
Still nothing? Email us the number you are trying to use — the number itself, never the code.
3. Pitch bookings
A booking is a request to the venue. The venue confirms or declines it and sets its own prices and rules; it is an independent business. yallaGoal does not operate any pitch, and no money moves through the app.
To change or cancel, open the booking in the app — where the venue allows it you can cancel there, otherwise contact the venue directly. Questions about price, refunds, facilities, or a confirmed booking the venue did not honour are between you and the venue.
Write to us if a venue's details are wrong, a pitch is listed that no longer exists, or a venue does not respond at all. Venue owners who want to be listed can use the same address.
4. Games, groups and statistics
Most of this sits with your group admin, who can edit the game, the line-ups, the result, the fees ledger and the member list. A wrong score or a missing goal is fixed fastest by asking them.
Lost the invite link? Any admin can share it again. Match fees are a ledger only — yallaGoal never collects or transfers money, and settling up stays between you and your group.
Email us if the group's last admin has left and nobody can manage it any more.
5. Reporting content and safety
Every venue review and every match photo or video carries a report control. Choose a reason, add a note if you want, and in the same step you can block whoever posted it. We review reports and act within 24 hours.
People you block are listed under Profile → Blocked people, and you can undo it at any time. If you cannot reach the control, report it by email instead.
If someone is in immediate danger, contact your local emergency services first — we cannot respond at that speed.
6. Deleting your account and data
In the app: Profile → Delete account. It takes effect immediately and needs no request to us.
Deletion removes your profile, phone number, photo, push tokens and personal content. Match records that form part of a group's shared history may be kept in anonymised form so the group's past results and statistics stay intact, and residual copies in encrypted backups are removed within 30 days.
If you cannot sign in, or no longer have the app installed: email contact@mla3b.net from any address, giving the mobile number of the account, and ask us to delete it. We confirm the number is yours before deleting anything, and complete the deletion within 30 days.
To request a copy of your data, or to have it corrected, write to the same address.
7. Privacy and terms
The Privacy Policy sets out what we collect and why. The Terms & Conditions cover bookings, conduct and liability.